Support
We're a written-only shop: no phone line and no sales calls. Send us a message here and you'll get a written answer by email within 1 business day (Monday-Friday, 7 AM-6 PM Central).
Have a new EDI reject? Don't send it here. Run it through the free checker first, then unlock the fix. Support is for questions about existing tickets, billing, refunds, and privacy. See the Payment-First Policy.
Other ways to reach us (all in writing)
- Email: support@otrsi.ai
- Reply to any email we've sent you about a ticket. It goes straight to that ticket.
Quick answers
- Cancel a plan: use the billing-portal link in any receipt. It takes effect at the end of the paid month.
- Refunds: "no cause found" and late deliveries are refunded automatically. See the Refund Policy.
- Need someone hands-on in your systems? That isn't part of a Fix Report. Get a fixed quote from a vetted expert, paid up front and held until you confirm the work is done.