Step 1 · Free triage

We fix where we can, and match you with a vetted expert where we can't.

Describe the problem in writing. Our AI sorts it in seconds: AI-fixable (a corrected file or exact steps you apply) or needs hands-on (VAN/AS2 connectivity, TMS/ERP config, network, remote access, on-site). No calls either way.

Prototype: triage runs in your browser with simple rules. In the real service the AI reads the ticket, and a low-confidence result is shown as "AI first, expert if needed".

Over The Road SI (OTRSI) is an independent, US-based IT services company in Alabama. We are not affiliated with, endorsed by, or connected to OTRS AG or the OTRS software.